Project Lead – Proud Partners Behaviour Change

Ever wanted to run an all-gender behaviour change program for LGBTQ+ people? Now’s your chance!

We are on the lookout for someone to join the Sexual, Domestic and Family Violence team in our Community Health division to lead the implementation of our Proud Partners Behaviour Change Program.

What’s Proud Partners you say?

Proud Partners is a 10-week therapeutic behaviour change program for any LGBTQ+ person who may be concerned about their behaviours in a relationship. This position falls within ACON’s Sexual, Domestic and Family Violence team whose main goal is ending gender-based violence and supporting LGBTQ+ people who use or have experienced violence in NSW.

Ok, so what’s the role?

The Project Lead – Proud Partners Behaviour Change will provide clinical and operational lead for ACON’s behaviour change work, including resource development, consultations and ongoing evaluation of project. You will:

• Provide clinical assessment and behaviour change support to LGBTQ+ people of all genders who use violent and controlling behaviours.
• Co-facilitate behaviour change groups for LGBTQ+ people of all genders.
• Lead on clinical and operational aspects of the program including conducting intakes, safety planning and risk assessments.

Who are we looking for?

• Someone passionate about creating positive changes in behaviour so people can be supported to have healthy and safe relationships.
• A person who feels comfortable and confident to take initiative and can work autonomously within a collaborative team.

What else can we tell you?

ACON provides a colourful, nurturing, and fun workplace. Our employees and volunteers are the foundation for our ongoing effectiveness and for our capacity to deliver innovative community engagement and health promotion programs and initiatives for our communities.

To support the successful candidate in their new role at ACON we offer:

• Flexible working arrangements.
• Generous learning and development opportunities.
• Potential for tailored mentoring opportunities.
• Supportive working environment with a knowledgeable and friendly team.

We provide a flexible and supportive working environment. You’ll be a part of the Sexual, Domestic and Family Violence team, in the Community Health Division. A highly focused and caring team who are responsible for health promotion and awareness raising about LGBTQ+ people experiencing sexual, domestic and family violence in NSW.

What’s the remuneration and working details?

Salary:                 $109,953 – $112,257 (Gross per-annum, PLUS Superannuation and Leave Loading) – commensurate with skills, qualifications, and experience.

Location:            ACON’s Gadigal/Sydney Office, with flexible working options (away from the office).

Hours:                  Permanent, Full time (70 hours per fortnight) on a 1-year fixed term contract.

We offer flexible working arrangements and a generous array of entitlements often above the National Employment Standards (NES) including:

• Salary Packaging up to $35,000 gross up value (i.e., currently up to $15,900 Expenses + $2,650 Meals, tax free).
• Generous pro-rata leave entitlements – including up to an extra week of paid leave for full time employees to be taken during our Christmas and New Year’s shutdown period.
• Employee Assistance Program (EAP) – access to a comprehensive counselling service free to employees.

How can I find out more details and apply?

If this sounds like you, we invite you to apply to join our team and help us make a meaningful impact on the lives of those we serve. By joining us, you will be part of a mission to create a healthier and more inclusive community.

We’d love someone who has experience already in this area but people at all levels of experience are absolutely welcome to apply. We highly encourage Aboriginal and Torres Strait Islander people, people from CALD backgrounds, people with disabilities, and people of all genders to apply.

For more information on the role, please contact Eloise Layard, Acting Director – Community Health via email at elayard@acon.org.au

All applications must include:

1. Your completed ACON Employment Application Form – with all the details filled in where requested;
2. Your Cover Letter outlining how you meet the Selection Criteria (max. 2 pages); and
3. Your Resume (max. 3 pages).

DOWNLOAD: Job Pack – Project Lead – Proud Partners Behaviour Change

Applications close: Sunday 2 February 2025

We are grounded in the belief that diversity is our strength, our differentiator, and at the core of who we are and what we do. As part of our commitment to inclusion, we encourage applications from people living with HIV, Aboriginal and Torres Strait Islander people and LGBTQ people from culturally, linguistically and ethnically diverse, migrant and refugee backgrounds, and LGBTQ people of colour

Kaleido Health – Clinical Lead, Mental Health & Peer Support

An opportunity to join a groundbreaking health centre tailored to meet the needs of LGBTQ+ communities.

Full-time, Gadigal/Sydney-based role

Want to make a positive difference for LGBTQ+ communities? Now is your chance!

We are seeking someone to join the Kaleido Health Centre team and play a vital leadership role within our mental health and peer support services.

What’s Kaleido Health Centre?

Kaleido Health Centre is a brand-new, unique, multi-disciplinary health service—the first of its kind in Australia. Our mission is to provide high-quality, inclusive, person-centred, integrated health care specifically for sexuality and gender diverse (LGBTQ+) individuals in NSW.

Kaleido offers a dynamic healthcare environment that includes both primary care and specialist services. Our offerings encompass general practice, mental health, sexual health, gender-affirming care, drug health, child and family services, and more. The design of our services is based on the needs expressed by our LGBTQ+ communities, ensuring informed and non-judgmental care provided by general practitioners, allied health professionals, and specialists, focusing on areas with the highest healthcare needs.

Ok, so what’s the role?

The Clinical Lead of Mental Health & Peer Support is responsible for the management and leadership of a dynamic team of psychologists, social workers, and peer workers providing services to people of diverse sexualities and genders seeking care at the Kaleido Health Centre. You will:

• Have the opportunity to collaborate with a diverse range of health and support service providers from the NGO government and private sector and operate under a truly integrated model of care.
• Work in collaboration with the CEO to lead the strategic direction of Kaleido’s mental health and peer support services.
• Provide good governance and manage quality and safety within our mental health and peer support services.
• Provide financial management of the unit in collaboration with the Business and Operations Manager and contribute to the financial sustainability strategy for the health centre.
• Undertake stakeholder engagement and develop strategic partnerships.
• Provide some direct clinical care to clients and maintain a caseload that is reasonable and proportional to the demands of your leadership duties.

Who are we looking for?

• A person with an understanding of and commitment to Kaleido’s mission and values who is seeking meaningful work and the opportunity to empower and improve the well-being of LGBTQ+ people.
• A person with well-developed, well-rounded leadership and clinical skills and experience, preferably within the context of LGBTQ+ mental health and peer support.

What else can we tell you?

Kaleido Health Centre is a brand-new health service and is the product of many years of advocacy and planning by ACON. However, while we will work closely with ACON, Kaleido Health is a separate entity with its own CEO, Board of Directors, Mission and Values, and a unique scope of service delivery.

ACON will be assisting Kaleido Health with the recruitment and onboarding processes for this role.

This means you may receive emails from ACON as part of this process; but rest assured, this job is for Kaleido Health Centre.

This role is a fantastic opportunity to build and shape the culture of a new organisation that will make a significant impact on the lives of LGBTQ+ people in NSW.

To support the successful candidate in their new role at Kaleido, we offer:

• Salary Packaging up to $35,000 gross-up value (currently up to $15,900 Expenses + $2,650 Meals, tax-free).
• Paid external supervision of up to $2,400 per annum.
• Employee Assistance Program (EAP) – access to a free comprehensive counselling service.
• Supportive working environment with a knowledgeable and friendly team.
• Flexible working arrangements by negotiation.

What are the remuneration and working details?

Salary:         $140,000 to $150,000 gross per annum commensurate with skills, qualifications, and experience. (PLUS, Superannuation, Leave Loading, and a $2,400 external superannuation allowance per annum).

Location:    Kaleido’s Gadigal/Sydney Centre at The Belltower, 2 Cornwallis Street Eveleigh NSW 2015.

How can I find out more details and apply?

If this sounds like you, we invite you to apply to join our team and help us make a meaningful impact on the lives of those we serve. By joining us, you will be part of a mission to create a healthier and more inclusive community. We highly encourage Aboriginal and Torres Strait Islander people, people from culturally, linguistically and ethnically diverse migrant and refugee backgrounds, people with disabilities, and people of all genders and sexualities to apply.

For more information on the role, please contact Daniel McCarthy, Clinical Services Lead for Kaleido Health Centre Development, via email at dmccarthy@acon.org.au or via phone at 0490 851 163, noting that ACON will be closed from 20/12/24 to 5/1/25.

If you require assistance or adjustments to the application or interview process, please advise the contact person at the time of your application.

If this sounds like the position and organisation you’ve been looking for, review our How to Apply instructions and send your completed application to: vacancy@acon.org.au

All applications must include:

1. Your completed Kaleido Employment Application Form
2. Your Cover Letter outlining how you meet the Selection Criteria (3 pages); and
3. Your Resume Your Resume ( 3 pages).

DOWNLOAD: Job Pack – Clinical Lead, Mental Health & Peer Support

Applications close: Sunday, 19 January 2025

We are grounded in the belief that diversity is our strength, our differentiator, and at the core of who we are and what we do. As part of our commitment to inclusion, we encourage applications from people living with HIV, Aboriginal and Torres Strait Islander people and LGBTQ+ people from culturally, linguistically and ethnically diverse, migrant and refugee backgrounds, and LGBTQ+ people of colour.

Team Leader, Peer Education Programs

Ready to make a real impact in the LGBTQ+ communities of New South Wales?

We are seeking a motivated and passionate Team Leader to join the Peer Education team and play a vital role in implementing our programs for young Gay, Bi+, and Queer men!

What’s Peer Education team?

ACON’s Peer Education team is a diverse and dynamic team, focused on promoting the health and well-being of gay, bisexual and queer men who have sex with men (GBQMSM). This team delivers several unique projects throughout the year including peer education workshops, forums, initiatives, and outreach programs for GBQMSM, young GBQMSM and Asian GBQMSM, to ensure they have the skills and sexual health knowledge needed to make empowered and informed choices about HIV, sexual health, and their general wellbeing.

You will be joining a passionate team who strive to improve equity and health outcomes for all within our communities.

The team leader is responsible for guiding a small specialist team in executing these programs, which includes community engagement, health education, and the development of resources aimed at reducing stigma and increasing health literacy.

What’s the role?

The Team Leader, Peer Education Programs will develop, deliver, and evaluate peer education programs, resources, and initiatives tailored to the needs of GBQMSM in NSW. Success in this role hinges on your ability to lead new innovative programs, forge new partnerships and relationships through dynamic community engagement, and establish a robust volunteer base within the GBQMSM community. You will:

• Lead, guide and support a small team of Health Promotion employees and volunteers to develop, deliver, and evaluate a range of activities including online health promotion activities, forums, events, and other health education resources, aimed at reducing stigma and increasing sexual health literacy and the uptake of sexual health testing, treatment, and prevention services.
• Develop and maintain a strong volunteer base and network.
• Lead the development of peer education initiatives that target specific populations based on up-to-date sexual health and HIV Surveillance data, integrating these into ACON’s broader peer-based programs.

Who are we looking for?

• A motivated and experienced Team Leader with demonstrated skills in staff supervision, team leadership, performance evaluation, and a passion for the health and wellbeing of our communities.
• Someone with strong knowledge of health promotion and/or peer education principles and clearly demonstrated abilities in project coordination (planning, implementation, monitoring, and evaluation).
• Someone with a keen eye for detail, and outstanding written and verbal communication skills to excel in the planning, execution, monitoring and reporting on activities and campaigns.

What else can we tell you?

ACON provides a diverse, nurturing, and fun workplace. ACON’s employees and volunteers are at the heart of everything we do and working at ACON would see you join a community of passionate people who deliver innovative community engagement and health promotion programs and initiatives for our communities.

To support the successful candidate in their new role at ACON we offer:

• Flexible working arrangements.
• Generous learning and development opportunities.
• Potential for tailored mentoring opportunities.
• Supportive working environment with a knowledgeable and friendly team.

What’s the remuneration and working details?

Salary:           $93,053.00 to $103,911.00 (Gross per-annum, PLUS Superannuation and Leave Loading) – commensurate with skills, qualifications, and experience.

Location:      ACON’s Gadigal/Sydney Office, with flexible working options away from the office.

Hours:           Full-Time (70 hours per fortnight).

We offer flexible working arrangements and a generous array of entitlements often above the National Employment Standards (NES) including:

• Salary Packaging up to $35,000 gross up value (i.e., currently up to $15,900 Expenses + $2,650 Meals, tax free).
• Generous pro-rata leave entitlements – including up to an extra week of paid leave for full time employees to be taken during our Christmas and New Year’s shutdown period.
• Employee Assistance Program (EAP) – access to a comprehensive counselling service free to employees.

How to apply:

If this sounds like you, we invite you to apply to join our team and help us make a meaningful impact on the lives of those we serve. By joining us, you will be part of a mission to create a healthier and more inclusive community.

We’d love someone who has experience already in this area but people with the capacity to grow, learn and a passion for the cause are more than welcome to apply. We highly encourage Aboriginal and Torres Strait Islander people, people from CALD backgrounds, people with disability, and people of all genders to apply.

For more information on the role, please contact Scott McNaughton, Manager, Community Partnerships and Priority Population Programs, via email at smcnaughton@acon.org.au (02) 9206 2076.

All applications must include:

1. Your completed ACON Employment Application Form – with all the details filled in where requested;
2. Your Cover Letter outlining how you meet the Selection Criteria (max. 3 pages); and
3. Your Resume (max. 3 pages).

DOWNLOAD: Job Pack – Team Leader, Peer Education Programs

Applications close: Sunday 12 January 2025                        

We are grounded in the belief that diversity is our strength, our differentiator, and at the core of who we are and what we do. As part of our commitment to inclusion, we encourage applications from people living with HIV, Aboriginal and Torres Strait Islander people and LGBTQ people from culturally, linguistically and ethnically diverse, migrant and refugee backgrounds, and LGBTQ people of colour.

Project Coordinator, Proud and Ready (Part-Time)

Ever wanted to make a positive difference as an LGBTQ+ person in your communities? Now is your chance!

We are on the lookout for a compassionate and experienced Project Coordinator who will play a crucial role in leading the development, implementation and success of a new program, Proud and Ready, designed to empower LGBTQ+ women (cis and trans) from diverse communities, particularly those facing complex barriers to employment.

This Part-Time position will work 35-hours per fortnight, commencing February 2025 until June 2026.

Ok, so what’s the role?

The Project Coordinator, Proud and Ready (Part-Time), will oversee key activities, including training, mentoring, and building pathways to employment. Their goal is to enhance both individual and community outcomes, and ensure their team is supported, while fostering an environment where staff welfare and development is prioritised. This includes providing mentorship, guidance and handling interpersonal dynamics to maintain a healthy, productive workspace, between the interns and the workplace. You will:

• Foster a supportive and inclusive working environment for both participants and staff, ensuring that individual welfare and development are a priority.
• Develop a robust monitoring and evaluation framework to track the progress and impact of the program, ensuring that key performance indicators (KPIs) are met, participant outcomes are measured, and continuous improvements are identified for future program enhancement.
• Build, lead and support a small team of interns to:
  • Increase the confidence and work readiness of LGBTQ+ women (cis and trans).
  • Deliver tailored support, training, and mentoring, with an emphasis on the unique barriers these women face in entering the workforce.
  • Create pathways to sustainable employment by equipping participants to gain the required skills and experience.

Who are we looking for?

• An experienced project coordinator, looking to return to the workforce in a part-time capacity, with a minimum of 5 years’ experience in community-based projects, not-for-profit, non-government organisation or community sector, who has a proven understanding and/or lived expertise of factors impacting the health and wellbeing of LGBTQ+ women (cis and trans) and communities, and a commitment to engaging these women and communities in NSW.
• Someone with experience in ensuring staff welfare and fostering a supportive work environment, with a caring and inclusive approach.
• Demonstrated experience in supporting the learning and development of staff from diverse populations, team leadership, performance evaluation, and mentorship.

What else can we tell you?

ACON provides a diverse, nurturing, and fun workplace. Our employees and volunteers are the foundation for our ongoing effectiveness and for our capacity to deliver innovative community engagement and health promotion programs and initiatives for our communities.

To support the successful candidate in their new role at ACON we offer:

• Flexible working arrangements.
• Generous learning and development opportunities.
• Potential for tailored mentoring opportunities.
• Supportive working environment with a knowledgeable and friendly team.

What’s the remuneration and working details?

Salary:           $92,000.00 to $94,000.00 (Gross FTE per-annum, PLUS Superannuation and Leave Loading) – commensurate with skills, qualifications, and experience.

Location:      ACON’s Gadigal/Sydney Office, with flexible working options a possibility (away from the office).

Hours:         Part-Time (35 hours per fortnight), commencing February 2025 until June 2026.

We offer flexible working arrangements and a generous array of entitlements often above the National Employment Standards (NES) including:

• Salary Packaging up to $35,000 gross up value (i.e., currently up to $15,900 Expenses + $2,650 Meals, tax free).
• Generous pro-rata leave entitlements – including up to an extra week of paid leave for full time employees to be taken during our Christmas and New Year’s shutdown period.
• Employee Assistance Program (EAP) – access to a comprehensive counselling service free to employees.

How to apply: 

If this sounds like you, we invite you to apply to join our team and help us make a meaningful impact on the lives of those we serve. By joining us, you will be part of a mission to create a healthier and more inclusive community.

We’d love someone who has experience already in this area but people at all levels of experience are absolutely welcome to apply. We highly encourage Aboriginal and Torres Strait Islander people, people from CALD backgrounds, people with disabilities, and people of all genders to apply.

For more information on the role, please contact Scott McNaughton, Manager, Community Partnerships and Priority Population Programs, via email at smcnaughton@acon.org.au (02) 9206 2076.

All applications must include:

1. Your completed ACON Employment Application Form – with all the details filled in where requested;
2. Your Cover Letter outlining how you meet the Selection Criteria (max. 3 pages); and
3. Your Resume (max. 3 pages).

DOWNLOAD: Job Pack – Project Coordinator, Proud and Ready (Part-Time)

Applications close: Sunday 12 January 2025

We are grounded in the belief that diversity is our strength, our differentiator, and at the core of who we are and what we do. As part of our commitment to inclusion, we encourage applications from people living with HIV, Aboriginal and Torres Strait Islander people and LGBTQ people from culturally, linguistically and ethnically diverse, migrant and refugee backgrounds, and LGBTQ people of colour.

To Freely Flourish 綻放 – Film screening with Panel Discussion

After overwhelming audience responses at the sold-out premiere screening last July, screening at the Beijing Queer Film Festival a free public community screening of filmmaker Victor Wu’s To Freely Flourish 綻放 is being sponsored by the City of Sydney in partnership with ACON for Lunar New Year 2025!

Free screening
Town Hall House – 456 Kent Street Sydney CBD
5:30pm – 7:30pm
Thursday 30 January 2025
Please RSVP here via EventBrite

A story about family disconnection despite the most loving efforts, simply due to failing to see your child as their whole self. A story about the power of ordinary everyday queer visibility; how simply living openly and truthfully helps others in our communities connect again with those they love. A story about the power of pursuing our passions, and the profound life lessons they teach us.

这是一个关于尽管充满爱，但因未能看见孩子真实模样而导致家庭关系疏远的故事。它讲述了酷儿如何在我们周围日常生活；如何通过公开真实地生活，帮助我们社区中的人重新与他们所爱的人建立联系。这也是一个关于追求热情的故事，探索那些深刻的生活课题带给我们的启示。

After the screening will be a panel discussion about the experiences of LGBTQ people within our culturally and linguistically diverse diaspora communities with writer-director Victor Wu.

Conference Posters

Here are some conference posters in ACON

Manager, People and Culture

Love working in HR and looking for your next role in the People & Culture space? Keen to contribute to the success of a leading community-based LGBTQ+ health organisation?

• Lead the team providing professional People & Culture advisory and leadership services across ACON.
• Facilitate quality strategic people services and advice, embedding customer centric approaches.
• Play a critical role in the broader Corporate Services framework.

What’s the People & Culture team you say?

The ACON People and Culture team is a small team of staff within the Corporate Services Division who provide specialist people and culture services to all ACON offices in Australia and for all ACON Divisions – in relation to all management, staff and volunteers who conduct work or engage in any activity on behalf of the organisation.

The team aims to develop and embed a flexible high-performance workforce and achieve a culture which embraces change and innovation, continuous development and improvement to services while maintaining commitment to high levels of efficiency.

Ok, so what’s the role?

The Manager, People and Culture leads and oversees the People and Culture functions at ACON, to ensure the delivery of high quality and professional operational services and the embedding of strategic P&C transformation and initiatives:

• Be a trusted partner to the Senior Leadership Team and Managers by providing exemplary P&C advice, guidance and solutions to people and cultural issues across ACON.
• Coach and develop people management capabilities within ACON’s leadership and management teams to drive positive changes in the management of people and performance improvement.
• Manage and resolve employee relations issues, ensuring fair people and business outcomes.
• Identify, respond to and report on current and emerging human resource issues and trends to drive innovation in human resource management and practice across the organisation.
• Lead the Enterprise Bargaining process across ACON to negotiate new ACON Enterprise Agreements, and manage updates as required.
• Drive process improvement in relation to HR related IT systems so as to improve HR workflows across ACON, reduce processing times and increase efficiency.
• Continually build and enhance partnerships with agencies and external service providers to ensure effective responses to community issues.
• Champion ACON’s key strategic plans in line with other priorities, including the Reconciliation Action Plan, Multicultural Engagement Plan, and Trans Blueprint and take ownership and implement Human Resource strategies from these Plans.
• Ensure that Diversity & Inclusion policies and strategies support ACON to achieve best practice standards and comply with legislative obligations.
• In consultation with business unit managers, manage all workers compensation claims and associated return to work arrangements.
• In collaboration with the Facilities & WHS Manager, lead the WHS function at ACON.
• Actively support the Director, Corporate Services and act in the Director Corporate Services position in the absence of the Director.

Who are we looking for?

• Someone with demonstrated partnering experience delivering high quality, professional and expert People and Culture advice and services.
• A natural influencer with the ability to coach and inspire people and lead P&C best practice for innovative, solutions focussed outcomes with a continuous improvement mindset.
• A person with a pragmatic approach to solving problems with the ability to drive and support transformational change and implement new cultural initiatives.
• An experienced leader and team builder in the areas of strategic planning, organisational development, employee support, HR policies, systems and processes.
• Someone with experience in supporting and advising management on industrial and employee relations matters, with relevant experience in negotiating Enterprise Bargaining Agreements.
• A person with the ability to, or experience in, leading a Corporate Services team, including the ability to read and understand financial data and reports as required.

To be considered for this role you will be an experienced HR leader with proven experience in leading the HR function across unique and diverse teams. This role is a mix of operation and strategy and will require a “hands on” approach. The successful applicant will require a minimum of 5 years senior HR Manager experience, and a relevant tertiary qualification. The ability to manage a broader Corporate Services team, and/or exposure to financial reporting and data, WHS, IT and Facilities management will be highly regarded.

What else can we tell you?

ACON provides a colourful, nurturing, and fun workplace. Our employees and volunteers are the foundation for our ongoing effectiveness and for our capacity to deliver innovative community engagement and health promotion programs and initiatives for our communities.

To support the successful candidate in their new role at ACON we offer:

• Flexible working arrangements.
• Learning and development opportunities.
• Potential for tailored mentoring opportunities.
• Supportive working environment with a knowledgeable and friendly team.

What’s the remuneration and working details?

Salary:           Commensurate with skills, qualifications, and experience.

Location:      ACON’s Gadigal/Sydney Office, with some flexible working arrangements a possibility.

Hours:          Permanent, Full-Time (76 hours per fortnight) on a fixed term contract with the possibility of extension.

We offer flexible working arrangements and a generous array of entitlements often above the National Employment Standards (NES) including:

• Salary Packaging up to $35,000 gross up value (i.e., currently up to $15,900 Expenses + $2,650 Meals, tax free).
• Generous pro-rata leave entitlements – including up to an extra week of paid leave for full time employees to be taken during our Christmas and New Year’s shutdown period.
• Employee Assistance Program (EAP) – access to a comprehensive counselling service free to employees.

How can I find out more details and apply?

If this sounds like you, we invite you to apply to join our team and help us make a meaningful impact on the lives of those we serve. By joining us, you will be part of a mission to create a healthier and more inclusive community.

For more information on the role, please contact Susan Culverston, Director – Corporate Services, via email at sculverston@acon.org.au or (02) 9206 2000.

All applications must include:

1. Your completed ACON Employment Application Form – with all the details filled in where requested;
2. Your Cover Letter outlining how you meet the Selection Criteria; and
3. Your Resume.

DOWNLOAD: JOB PACK – Manager, People and Culture

Applications Close: Sunday 12 January 2025

We are grounded in the belief that diversity is our strength, our differentiator, and at the core of who we are and what we do. As part of our commitment to inclusion, we encourage applications from people living with HIV, Aboriginal and Torres Strait Islander people and LGBTQ people from culturally, linguistically and ethnically diverse, migrant and refugee backgrounds, and LGBTQ people of colour.

Sydney GBQ+ Community Periodic Survey Recruiters

Digital Support Officer

Ever wondered how you could use your obsession with website development for good? Well now you can! As ACON is seeking a dynamic and highly motivated Digital Support Officer.

• Support the creation and management of digital tools, content and processes.
• Be a strong advocate for driving the adoption to digital systems.

About the Digital Information Team

The digital information team provides development and delivery of digital infrastructure within ACON, including managing technical aspects of ACON’s digital application and information platforms such as internet and intranet assets, online marketing, communication, engagement and fundraising systems. The team are strong advocates for driving the adoption to digital systems and providing support to the communication & fundraising team to increase engagement with donors, volunteers, supporters, members, and staff through online digital channels.

Ok, so what’s the role?

The Digital Support Officer assists with the planning and implementation content creation, functionality, processes, and systems across all ACON digital platforms including the website and intranet. You will:

• Provide support to users for ACON’s managed digital systems and internal systems.
• Provide guidance to ACON staff ensuring a collaborative attitude regarding technology, data, and digital assets.
• Assist in digital asset management, user access and subscription management.
• Provide support to website development, maintenance and system integration.
• Support internal and external digital engagement processes including projects and campaigns to go-live.
• Assist with the protection of ACON’s systems and data from security threats in line with ACON policies.
• Be part of the testing process for digital transformation projects.

Who are we looking for?

• Someone who has a strong understanding of web technologies such as HTML, PHP, CSS, JavaScript and JQuery.
• A person with demonstrated knowledge in data reporting and social media tools.
• Someone with an excellent level of computer literacy in the Microsoft Office suite of programs, especially SharePoint’s information architecture.
• A person with a strong understanding of CRM and digital engagement systems.
• Someone with experience in helpdesk service management ticketing systems to interact with end users.
• A person with high level problem solving and analytical skills to resolve and minimise technical issues.
• Someone with experience in a in a dynamic and fast paced environment, with a strong focus on customer service.

What else can we tell you?

ACON provides a colourful, nurturing, and fun workplace. Our employees and volunteers are the foundation for our ongoing effectiveness and for our capacity to deliver innovative community engagement and health promotion programs and initiatives for our communities.

To support the successful candidate in their new role at ACON we offer:

• Flexible working arrangements.
• Generous learning and development opportunities.
• Potential for tailored mentoring opportunities.
• Supportive working environment with a knowledgeable and friendly team.

What’s the remuneration and working details?

Salary:           $72,546 to $75,624 (Gross FTE per-annum, PLUS Superannuation and Leave Loading) – commensurate with skills, qualifications, and experience. [Up to $45,375 for 3 days per week]

Location:      ACON’s Gadigal / Sydney Office, with flexible working options a possibility (away from the office).

Hours:         Part-Time (42 hours per fortnight) on a 1-year fixed term contract with the possibility of extension).

We offer flexible working arrangements and a generous array of entitlements often above the National Employment Standards (NES) including:

• Salary Packaging up to $35,000 gross up value (i.e., currently up to $15,900 Expenses + $2,650 Meals, tax free).
• Generous pro-rata leave entitlements – including up to an extra week of paid leave for full time employees to be taken during our Christmas and New Year’s shutdown period.
• Employee Assistance Program (EAP) – access to a comprehensive counselling service free to employees.

How can I find out more details and apply?

If this sounds like you, we invite you to apply to join our team and help us make a meaningful impact on the lives of those we serve. By joining us, you will be part of a mission to create a healthier and more inclusive community.

We’d love someone who has experience already in this area but people at all levels of experience are absolutely welcome to apply. We highly encourage Aboriginal and Torres Strait Islander people, people from CALD backgrounds, people with disabilities, and people of all genders to apply.

For more information on the role, please contact Adam Tan, Digital Information Manager  via email at ATan@acon.org.au or (02) 9206 2000.

All applications must include:

1. Your completed ACON Employment Application Form – with all the details filled in where requested;
2. Your Cover Letter outlining how you meet the Selection Criteria; and
3. Your Resume.

DOWNLOAD: Job Pack – Digital Support Officer

Applications Close: Sunday 12 January 2025

We are grounded in the belief that diversity is our strength, our differentiator, and at the core of who we are and what we do. As part of our commitment to inclusion, we encourage applications from people living with HIV, Aboriginal and Torres Strait Islander people and LGBTQ people from culturally, linguistically and ethnically diverse, migrant and refugee backgrounds, and LGBTQ people of colour.

Peer Worker – Suicide Prevention

Bundjalung/Lismore Part Time (3 days a week)

• Want to leap into a career that empowers you to use your lived and living experiences to support and promote the health and wellbeing of the regional LGBTQ+ community? If so – keep reading!
• You can play a vital role in the delivery of our Statewide Suicide Prevention and Aftercare Service that supports LGBTQ+ community following a suicidal crisis, an attempt or those experiencing suicide risk.

What’s ACON’s Regional Services you say?

Our regional teams engage with LGBTQ+ people, community members and people living with HIV (PLHIV) in providing care coordination, peer support, counselling services, delivering health promotion campaigns, undertaking community development and peer education initiatives, supporting community groups and events, providing training and support to mainstream services, and providing access to the needle and syringe program.

Ok, so what’s the role?

The Peer Worker (Suicide Prevention) is essentially utilising your lived experience of suicide and mental health challenges to support LGBTQ+ community members experiencing suicidal distress or following a recent attempt. This role is a part of a multidisciplinary team consisting of lived experience and non-lived experience roles responding to the needs of LGBTQ+ community members, however peer support may be delivered as a standalone support service depending on the support preferences of individual community members. You will:

• Provide strengths based, recovery orientated and trauma informed peer support, advocacy and mentoring to LGBTQ+ community members.
• Support and empower clients to strength their self-management skills.
• Work collaboratively with ACON staff, in particular Client Services and Regional Services staff to ensure adequate support is provided to clients in a timely manner.
• Regularly attend and actively participate in required team meetings to ensure consistent quality service delivery.
• Support the promotion of the service.
• Administer, support, train and evaluate volunteer workers, while ensuring they are properly onboarded and documented in accordance with relevant ACON policy & procedures.

Who are we looking for?

• Someone with significant lived experience of suicide, mental health distress and recovery who is eager to use this experience to support LGBTQ+ people and people living with HIV.
• A person who is compassionate and passionate about human rights and social justice.
• Someone who understands the broad range of social factors that impact experiences of suicidality for LGBTQ+ people and people living with HIV.
• A person with solid written and verbal communication skills including empathy, conflict resolution, productive feedback, active listening and case notes.
• Someone with a strong commitment and understanding of ACON’s communities, particularly people with HIV.
• A person with the ability to meaningfully connect with people from diverse backgrounds and possess the skills and commitment to provide a culturally open space.
• Someone with a balance of initiative and collaboration, who can work independently and as a part of a cohesive and supportive team.

What else can we tell you?

ACON provides a colourful, nurturing, and fun workplace. Our employees and volunteers are the foundation for our ongoing effectiveness and for our capacity to deliver innovative community engagement and health promotion programs and initiatives for our communities.

To support the successful candidate in their new role at ACON we offer:

• Flexible working arrangements.
• Generous learning and development opportunities.
• Potential for tailored mentoring opportunities.
• Supportive working environment with a knowledgeable and friendly team.

What’s the remuneration and working details?

Salary:                 $72,891 to $82,519 FTE (Gross per annum, PLUS Superannuation and Leave Loading) – commensurate with skills, qualifications, and experience ($43,734 to $49,512 for 3 days / week).

Location:            ACON’s Bundjalung/Northern Rivers office (Lismore) with some flexible working options a possibility (WAFTO).

Hours:                  Part-Time (42 hours per fortnight) on a fixed term contract, with the possibility of extension.

We offer flexible working arrangements and a generous array of entitlements often above the National Employment Standards (NES) including:

• Salary Packaging up to $35,000 gross up value (i.e., currently up to $15,900 Expenses + $2,650 Meals, tax free).
• Generous pro-rata leave entitlements – including up to an extra week of paid leave for full time employees to be taken during our end of year holiday shutdown period.
• Employee Assistance Program (EAP) – access to a comprehensive counselling service free to employees.

How can I find out more details and apply?

If this sounds like you, we invite you to apply to join our team and help us make a meaningful impact on the lives of those we serve. By joining us, you will be part of a mission to create a healthier and more inclusive community.

We’d love someone who has experience already in this area but people at all levels of experience are absolutely welcome to apply. We highly encourage Aboriginal and/or Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with disabilities, and people of all genders to apply.

For more information on the role, please contact Chloe Wilson (she/her) Team Leader of Peer Work Services, via email at cwilson@acon.org.au or (02) 4962 7700.

All applications must include:

1. Your completed ACON Employment Application Form – with all the details filled in where requested;
2. Your Cover Letter outlining how you meet the Selection Criteria (max. 4 pages); and
3. Your Resume (max. 4 pages).

DOWNLOAD: Job Pack – Peer Worker – Suicide Prevention

Applications Close: Sunday 5 January 2025

We are grounded in the belief that diversity is our strength, our differentiator, and at the core of who we are and what we do. As part of our commitment to inclusion, we encourage applications from people living with HIV, Aboriginal and Torres Strait Islander people and LGBTQ people from culturally, linguistically and ethnically diverse, migrant and refugee backgrounds, and LGBTQ people of colour.