ACON Online Store Terms and Conditions
ACON Health Limited trading as ACON
414 Elizabeth Street,
Surry Hills NSW 2010
- aconstore@acon.org.au
- 02 9206 2000
ACON Fulfilment is the business name and references to “we”, “us” and/or “our” throughout www.acon.org.au (“the website”)
Return & Exchange
Incorrect item(s) received
In the event an incorrect item has been received, we will replace the item with free return postage or provide a refund. Please email us at aconstore@acon.org.au to notify of your order/invoice number, the incorrect item received or missing items and intended replacement or refund.
Change of sizes or colours
In the event you need to change sizes or colors for the items bought online or over the phone, you are entitled to an exchange within 30 days provided you have your original proof of purchase, tags still attached, and the product needs to be in original selling condition. Please email us at aconstore@acon.org.au to notify of your order/invoice number and intended exchange. We can only consider an exchange once the good(s) have been returned and verified by ACON staff.
Change of mind
Please choose carefully, as we do not provide refunds if you simply change your mind. An exchange will be given within 30 days of purchase where appropriate. The original receipt must be presented as proof of purchase. Packaging seals must remain unbroken, tags still attached, and the product needs to be in original selling condition. Please email us at aconstore@acon.org.au to notify of your order/invoice number and intended exchange. We can only consider an exchange once the good(s) have been returned and verified by ACON staff.
Returning of goods
ACON is not responsible for any goods damaged or lost in transit.
Important Note: We reserve the right to assess the condition and age of all returned goods prior to offering a refund or exchange. If the products are deemed not faulty, or have been damaged due to inappropriate use, a refund or exchange will be declined.
No returns or exchanges
Shipping Policy
ACON Shop delivers Australia wide.
We aim to send out orders processed by midday weekdays on the same day. Busy periods such as Australian public holidays, special sales events, Easter and Christmas may result in minor delays.
We use Australia Post e-Parcel service. An email and/or text message with tracking information will be sent to you once your order is on its way.
Customers can choose between Standard post Australia wide or pickup from our Sydney office.
Once the product has been dispatched, ACON is no longer responsible for any delays, loss or damage to the parcels.
Postage
We charge a flat rate delivery fee of $10 for all orders under 1kg of weight.
Change order details
Please place your order carefully and to make sure your delivery address is correct prior to submitting your order.
When the delivery address has been supplied incorrectly or the incorrect product is chosen, the cost of having the item(s) re-delivered will be charged to the customer. Please email us at aconstore@acon.org.au for further instructions.
Products and Specification
Features and specification of products described or depicted on the website, are subject to change without notice.
All images are for illustration purposes only and may vary from the product received.
Size of each product on this website are not shown in their actual size.
Prices & GST
All of our prices are in Australian Dollars (AUD). Prices are subject to change without notice.
GST is included in all eligible products, however once an item which attracts GST is purchased, GST will apply to the whole of the postage and handling.
Payment
ACON currently only accepts Mastercard or VISA for online payments. All payments must be finalised prior to delivery of goods.
ACON does not accept cheque, cash or vouchers for online payments.
Provide Feedback
When providing feedback, please let us know the following information:
- Your Name and Email Address
- Brief description of the issue and date of purchase (if applicable)
- Order Number, Product name and serial number (if applicable)
Contact us
If you have any questions or feedback, please call our ACON reception 02 9206 2000 between 9am-5pm, Monday-Friday (AEST) or email us at aconstore@acon.org.au. Our team aims to respond to your inquiry within 24 business hours. Please visit our ACON Contact page for further details on business hours.
